Terms & Conditions
S&T by D. J. T. I. Pvt. Ltd.
General Terms & Conditions
Please read these terms and conditions carefully. These terms & conditions are a binding contract between the company and you, if you visit, use, or shop at the site.
We reserve the right to amend our terms and conditions and policies at anytime. The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are impliedly agreeing to the revised terms and conditions and policies expressed herein.
You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to view your order history and status of purchases. You shall be responsible for protecting the confidentiality of your password.
The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time.
Availability & Delivery
All S&T products are built to order. Delivery time will vary from product to product and cannot be guaranteed. An indicative time period is approximately 14 days including shipping time. Garments designed with Premium fabrics may take up to 21 days for delivery. Shipping delays due to courier companies cannot be controlled by S&T.
If a fabric chosen by you is sold out or has a delay in delivery from the manufacturer post-purchase, we will offer you similar options. If the options are not suitable, a refund will be provided for the garment in question (unless clubbed with a promotional offer). Items purchased via a gift voucher are also not entitled to a refund in cash or credit.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site.
You agree that any use on the site is at your own risk and S&T is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Your unique identifier is your email ID. You are responsible for updating the same as we will send all communication on your order status and delivery details to this email ID only. Further, adding your mobile number to the account information allows us to contact you in case of any requirements to schedule appointments, alterations, advise delivery of orders as well as any unforeseen circumstance.
You may at any time unsubscribe from our newsletters, email or SMS campaigns by clicking on the appropriate settings in your Profile on our website.
S&T tries to be as accurate as possible in the representation of information on the website and by our travelling stylist. However, S&T does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.
Colours and patterns may appear different based on the screen resolutions being used. The final product may differ slightly from that of the image being displayed.
Every fabric has a unique weight, feel and fall - hence measurements may appear to be different. Please be prepared for slight variances in fit based on fabrics.
All measurements provided are final garment measurements and garments produced within a general 0.5" tolerance of those measurements.
In INR, the price of our merchandise is inclusive of the GST and any other applicable taxes. The GST charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to collect shipping charges wherever applicable.
You agree, understand and confirm that the credit/debit card details provided by you for availing of services/products on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to us. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Trademark, Copyright and Restriction
This site is controlled and operated by Dwarkadas Jhamandas Textile Industries Pvt. Ltd. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means. Directly or indirectly you must not assist any other person to do so either. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
S&T values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. S&T recognizes that it must maintain and use customer information responsibly. We will not rent, give (we do give their address, name etc. to the delivery companies, so we should clarify the language here so that it is given only for the purpose of completing the transaction and to the extent necessary for the same) or sell your personally identifiable information to any outside organisation for that organisation's own use without your consent. Your data will not be provided to third parties for marketing. We do not store any credit card information.
Alerts and Notifications
As part of our Services, you may receive notifications, alerts, emails, requests for feedback on our products and services, delivery status messages or other types of messages regarding our Services. We may also periodically send you emails that directly promote the offerings of S&T. When you receive such promotional emails from us you will have the opportunity to "opt-out" by following the UNSUBSCRIBE instructions provided in the email you receive.
You understand and agree that the Company and its affiliates, officers, employees, agents and shareholders shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to damages for loss of profits, opportunity, goodwill, use, data or other tangible losses (even if the Company has been advised of the possibility of such damages) resulting from use of the site, sale and supply of goods or content and or any related / unrelated services and other offers made from the site from time to time.
Returns / Alterations
For Returns and Alterations, please take a look at our policy here. The discretion to accept alterations / returns remains the sole right of S&T.
If your first garment can be altered, no remake will be issued. If, however, your garment cannot be altered successfully, we will remake the shirt free of charge. The decision is our sole discretion.
For a remake to be initiated, the garment needs to be shipped back to S&T. As soon as we acknowledge that the garment has been received, the process will be initiated.
Cancellation by Us
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled by us after your credit card/debit card/net banking has been charged, the said amount will be reversed back in your mode of payment.
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your mode of payment. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your mode of payment.
Store credits will be provided on the orders made by the User under the Cash on Delivery (“COD”) option.
Cancellations by the User
We shall not be able to process a cancellation once the order has been placed. Store credit will be provided against the cancellation of an order at our sole discretion, if the goods have not yet been shipped. To cancel a purchase made, please write to us at email@example.com. Cancellation requests should be sent within 12 hours of purchase or we would be unable to entertain any cancellations.
S&T may at times offer promotional codes to our customers to avail of special discounts and offers. The promotional codes cannot be used in conjunction with any other offers. Promotional codes are also not valid on purchases using Gift Vouchers. These codes are primarily for garments such as Shirts and Trousers.
Governing Law and Jurisdiction
This Agreement shall be interpreted and construed in accordance with the laws applicable in India. The courts of Mumbai, shall have exclusive jurisdiction in any matter relating to or arising out of this Agreement.
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.
When You use the Site or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice / electronic record.
Fraudulent / Declined Transactions
We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit with their bank.
You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.
None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Should we need to issue a notice to any user of the site we would send it to the email address you provide to us during the registration process. Notice shall be deemed given 24 hours after email is sent. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.